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Self-Care….A Perfect Fit with Community Pharmacy
The concept of Self-Care as a tangible health tool has been formally recognised by Australian community pharmacy since the 1970’s. It’s original introduction was generated by the Pharmaceutical Society of Australia (PSA) through a set of information fact cards written in a patient-friendly format that formed up as a suitable reference point for pharmacists and trained…
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Marketing Professional Services – Tactics & Strategies
Pharmacists are slowly coming to grips with the provision of professional services and are fleshing out suitable business models very cautiously. In part, this caution arises out of a sense of uncertainty because of the culture change that has to be embraced in converting what was previously an unstructured service (provided free of charge) to…
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Pharmacy Disruptors – Amazon, Artificial Intelligence & Holographic Health Practitioners
Disruption, as we all know, is an inevitability that is to be feared. If that fear can be used to motivate a chain reaction of positivity, then we have everything to gain and nothing to lose. Fear is already building around the knowledge that Amazon will be entering the pharmacy market in Australia and that…
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Your business depends on your personal touch
Mamie Adams always enjoyed going to a branch post office in her town because the postal employees there were friendly. She went there to buy stamps just before the holidays one year and the lines were particularly long. Someone pointed out that there was no need to wait in line because there was a stamp machine in…
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Are we obsessed with numbers and forget who our patients are?
We live in a world where patience is a diminishing commodity. We want each day to wrap up like an episode of a TV show. We want to end all arguments by having the perfectly worded Facebook post. We want to work out the solutions to our problems, meet our soul-mate, elect the perfect candidate,…
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Micro-practice – Future Direction for Pharmacy
I2P has long proposed that pharmacy attracts two types of consumers – customers and patients. A little reflection will resolve this issue because clearly, customers will be attracted to the more commercialised aspects of pharmacy that compete with retailing in general, and the reason why pharmacists see their major competitors as supermarkets and variety stores.…
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Health Self Service in Kiosk Format
Self service through health kiosks has had a presence in Australia for at least 15 years, but it does not seem to have a high profile in the pharmacies in which it is promoted. Possibly because it is viewed as a “no win” situation because it is rarely used to generate a new revenue stream…
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Onboarding – a Key Word to Learn for Your Future Profitability
In planning resources for a pharmacy I often pose the question: “Which of the two resources of staff and patients is the most important, and what must be budgeted for first?” Seems a bit of a rhetorical question and if you answered “patients” both times you are technically wrong. If you do not have a…
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Blackmore’s New Flagship Store – Now There’s a Model for Pharmacy!
Blackmores have designed and opened an innovative flagship store that offers the complete wellbeing experience, with rooms for private consultations with qualified naturopaths, a modern ‘Mindful Ocean’ system to assess mindfulness, the Wellbeing Bar for food and drink tasting as well as offering the comprehensive Blackmores’ product range. Located on Level 5 of Westfield, Bondi Junction, the…
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Reinventing the Condom with a range of useful benefits
A group of scientists in Australia is developing a series of condoms which it claims could feel even better than wearing nothing at all. A team at the University of Wollongong (UOW) have been experimenting with hydrogel materials, which they say have a range of benefits over latex. Ultra-strong and flexible, hydrogels have been around…