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The Global Trend in Working Environments: Co-working & Retail Clinics
I2P has been researching the concept of a “freelance” clinical pharmacist for some years now. As we are normally about 5-10 years projected in our “over-the-horizon” thinking, it is not surprising that the trend has not yet become fully obvious within the pharmacy profession. Pharmacy culture is only just transitioning from a dispensary presentation to…
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®Easy chain – Sartoretto Verna rethinks pharmacy design
Editor’s Note: Australian community pharmacy design is altering to include more compound dispensing, a variety of clinical spaces and less general retailing. Interview rooms will take away wall space and the display shelving, so new innovations are required. Sartoretto Verna has harnessed this trend in a presentation they call the Easy chain display system that…
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Growth is not about slaying your competitors but about serving your customers
Statistics show that more pharmacies have become insolvent in the past three years than in Australia’s entire pharmaceutical history. Why? Government reforms have transformed the very core of the Australian pharmacy industry. Bank debts have climbed to insurmountable levels. Costs are increasing across the board, from ridiculous rents to high wages. And cannibalising price wars…
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Community Clinical Pharmacists as “Medication Coaches”- lessons from a great coach
I recently read this great piece of research published in the British Medical Journal by Australian Pharmacists. It reviews the literature to identify barriers to optimal prescribing and discusses strategies to overcome these barriers. http://bmjopen.bmj.com/content/4/12/e006544.full.pdf+html As a keen sailor in my teenage years and early twenties I was extremely lucky to have as my coach…
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Marketing Focus – Lesson Learnt and Fresh in Our Memories
A certain sense of tension and testiness currently pervades many workplaces and markets. Anxiety levels are up … confidence is down; so too are morale and trust. Mutual respect is being challenged. Relationships are being tested. Team and group cohesion is frayed. Employment and income security is being questioned. Sadly, good, open and two-way communication…
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Why the Business World Feels so Different
The major global management consultancies have, until very recently, been operating in uncharted territory and feeling very uncomfortable, because they were unable to give clients a sense of direction. This was a direct result of having lost their own sense of direction. With the passage of time and the collection of sufficient data, there is…
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Retail Health Clinic Study – Many Positives
In the US, retail health clinics are now a permanent part of the health care landscape with the potential to become a much more powerful enabler of a “culture of health,” according to a recent report by Manatt Health, the health care division of Manatt, Phelps & Phillips. This perspective will be of interest to…
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Evidence Based Design Will Encourage Patient Outcomes
A pharmacy environment is a complex one of patients, customers, products and services. It is a little understood environment because evidence surrounding its structure and presentation is sparse. All the elements require integration. It’s one thing to spruce up a space aesthetically, but it’s equally important to address the underlying conditions to support the experience…
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Breaking down the meaning of leadership
U.S. President and five-star General Dwight Eisenhower used a simple device to illustrate the art of leadership. Laying an ordinary piece of string on a table, he’d illustrate how you could easily pull it in any direction. “However, try and push it,” he cautioned, “and it won’t go anywhere. It’s just that way when it…
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The Value Curve Aligns
Given the opportunity to start with a clean slate, a blank sheet of paper and be unencumbered with tradition, what would a new model for pharmacy look like? In the previous article, we looked at (i) The Service Continuum and (ii) competitive advantage theory to create an initial macro path forward. We summarized that a…