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Health Station Central – Rebuilding Trust
The community pharmacy environment is really the public face of pharmacy and has been privileged by being protected by legislation. There is an obligation to do the job properly and utilise the space to accommodate highly trained staff to deliver a complete service. There is also an expectation that skilled staff will be paid appropriately…
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Pharmacy by Design – Reinventing the Dispensary
Recently, we published some work (Pharmacy by Design) carried out by some US design researchers that involved pharmacy design basic research. The company, which is called Nurture by Steelcase, conducted research over a number of differing pharmacy settings and came up with a number of principles that held true for a pharmacy in all those…
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Are Medical Jihadists Becoming a Reality?
In 2011, just six days after the Paris office of Charlie Hebdo, a French satirical magazine came under threat for having run cartoons of the prophet Mohammed, and it subsequently was gutted by a fire bomb. The staff put out a new issue with a cover drawing of a bearded, presumably Muslim man kissing a…
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It’s Not Just Sony Pictures Facing Security Issues – It’s Pharmacy!
Editor’s Note: Steve Jenkin has an interest in cybersecurity and is the “go to” person for i2P in these matters. The recent hacking of Sony in the US when it was about to release a movie based on the North Korean dictator (and the hackers also thought to be the North Korean government) illustrated vividly…
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Visual Grammar – a Great Advertising Technique
The people that developed the Smart Draw software have come up with a series of advertorials that are both unique and have application as part of a manager’s tool kit. They have intrigued me with their style so that I not only use their software but I am now republishing their advertorials free of charge.…
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Keep your funny side up
Life is funny – or at least, I think it should be. Finding humor in everyday things is a gift. Our very serious world can be depressing and overwhelming. Problems at work can seem insurmountable. Your car is making a disturbing noise, and the kids’ school just called to let you know your daughter,…
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Company Culture – Trends in 2015
We all visualise that we have a great company culture (if we are using a pharmacy company structure) and that everything is green in the garden. We are one big happy family. Are you sure about that? How do you develop and promote your culture? Are you aware that it is central to your success…
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Lessons From Santa
No matter how you celebrate the holidays, or even which holidays you celebrate, chances are you know about Santa Claus. The jolly old elf brings merriment to the season, but he also teaches us many valuable lessons. Of course, the first is the value of giving. Aside from milk and cookies, Santa doesn’t get anything…
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Organisational Styles of Management – Some Charting Views
One of the criticisms that i2P has leveled at pharmacy proprietors/managers and their leadership body, the Pharmacy Guild of Australia is their style of management. It has always been a top down hierarchical style that is slow-moving and now out of date. It concentrates excessive power at the executive end of the organisation, with members…
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Important Breakthrough in Clinical Room Design
Research has shown that clinical services can be inhibited in pharmacy in the introductory phase of development if the elements of good marketing and management are missing. Marketing is a “communicator” element and the technique of telling a story that communicates the new culture of pharmacy is extremely important. Services are like products and have…