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A New Year Brings Change
A new year often brings new beginnings. I was intrigued to discover how one company used a novel way to motivate employees to think about new ways of doing things. Here is the approach practiced by Chiyoji Misawa, who founded the largest home builder in Japan, Misawa Homes, more than 50 years ago. He “died”…
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Prime Air – The Amazon Solution for Internet-ordered products is not quite ready for take-off
Amazon has invested time and money to speed up its shipping services. It has algorithms that anticipate a client order, ultra-efficient robots that pick items from warehouses, and even a service titled Prime Now that delivers allowable items to your doorstep, just hours after you order them. Amazon’s primary focus appears to be to market and control totally an…
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Marketing Focus: Essays on Management & Marketing February 2017
Momentum. That will be, and should be, the mantra for commerce during 2017. Momentum will precede profits, sustainable growth, enhanced productivity, more expeditious decision-making and, above all else, improved confidence. It is indisputable that the calendar year 2016 was a period of economic slow-down for many sectors, regions and entities. In reality, it is arguable…
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Design Thinking- What it is
Design thinking is not new but it has been evolving more rapidly since 1960 as a valid management process described as: * A unified framework for innovation * An essential tool for simplifying and humanising It has evolved by appropriating many of the best tools and techniques from creative fields, social and computer sciences. Design…
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Health Self Service in Kiosk Format
Self service through health kiosks has had a presence in Australia for at least 15 years, but it does not seem to have a high profile in the pharmacies in which it is promoted. Possibly because it is viewed as a “no win” situation because it is rarely used to generate a new revenue stream…
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Retail Disruption Coming – Around the Corner and Around the World
I2P has always given direction for community pharmacy well in advance of the actual events liable to be disruptive or transformative. About four years ago we set out to define a “new paradigm pharmacy” that would cater for the needs of a community pharmacy and to include an emphasis on clinical services and the smart…
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MARKETING FOCUS – Essays on Management and Marketing
The most anticipated, yet uninspiring, US Presidential election is about to take place. Overall, the final result will be of marginal importance to the American people, and to the world at large. Neither of the two leading candidates (yes, there are four independents who remain in what many consider is a one -horse/mare race) engenders…
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The Power of Broke
A lot of people believe you only have one shot at success. Let’s agree that’s just not true. But what is true is that many people don’t even take that one shot – out of fear of failure, inexperience, lack of motivation or just not knowing where to begin. Daymond John, one of the stars…
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Marketing Focus – Miscellaneous Essays on Management & Marketing
BUSINESS RELATIONSHIPS – NOW TRANSACTIONAL My, how things have changed. The nature of, and expectations for most business relationships in 2016 are now founded and valued on single transactions, and short-term relationships. Put aside the well crafted vision and philosophy statements about customer-centricity, client-driven and mutually rewarding strategic alliances. Reality is, that for…
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Your Dispensary – Core Business Could Evaporate
This year will be “crunch time” for most community pharmacies who have not yet decided on adopting disruptive technologies as a means of improving the “bottom line” of their pharmacy. I am thinking specifically the decision to purchase a robotic dispensing machine. It is almost a “no-brainer”. Robotic dispensing equipment has been available to pharmacy…