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Patient Engagement is Patient Management and Customer Conversion
How often do you openly engage with a patient, particularly when you have a busy dispensing schedule under way and the order in your day is rapidly becoming “disorder”. Eyes averted, you bend your head to avoid eye contact, because that would extend patient engagement, and with that, your day suddenly just deteriorated a shade…
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Rite Aid has the Rite Pharmacy Model for Australia.
It’s nice to have your own research confirmed elsewhere in the world of pharmacy. i2P have long been talking about a “whole of pharmacy” approach to delivering clinical services. Every single aspect of a community pharmacy must dovetail, one with the other so that there is a sustainable effect for the whole. Core Business =…
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Pharmacy by Design – Reinventing the Dispensary
Recently, we published some work (Pharmacy by Design) carried out by some US design researchers that involved pharmacy design basic research. The company, which is called Nurture by Steelcase, conducted research over a number of differing pharmacy settings and came up with a number of principles that held true for a pharmacy in all those…
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Digitally enabled care is fundamental to quality care
Clinicians are more open to utilizing burgeoning healthcare technology as part of their practice, and patients are more receptive to interacting with that technology, according to a new PricewaterhouseCoopers Health Research Institute report released last month titled “Healthcare delivery of the future: How digital technology can bridge the gap of time and distance between clinicians…
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Health Consumers Want Connected Devices
According to an A&D Medical survey released recently, more than half (56%) of Americans want to monitor their health with connected devices. It is thought that this trend might be mirrored in Australia, as the company also has a physical presence within Australia and US trends seem to be a forerunner for Australia. A&D Medical…
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It’s Not Just Sony Pictures Facing Security Issues – It’s Pharmacy!
Editor’s Note: Steve Jenkin has an interest in cybersecurity and is the “go to” person for i2P in these matters. The recent hacking of Sony in the US when it was about to release a movie based on the North Korean dictator (and the hackers also thought to be the North Korean government) illustrated vividly…
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Spread Ideas With Effective Visual Docs
While I was viewing this interesting slideshow it dawned on me that pharmacy communications had slipped badly because we had not embraced slidedoc communications with patients. Knowing the difference between a slidedoc and a slideshow presentation also helps. It also crossed my mind that patient information may be better served if it was designed in…
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Mobile is Eating the World
Some of the figures for mobile phone use are staggering. The take home message is that you cannot avoid engaging mobile phones with your business/practice, or face a disruption that may prove almost impossible to reverse. Given that pharmacists were once avid users of technology and were some of the first to embrace the Internet,…
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Instant-start computers possible with new breakthrough
To encode data, today’s computer memory technology uses electric currents – a major limiting factor for reliability and shrinkability, and the source of significant power consumption. If data could instead be encoded without current – for example, by an electric field applied across an insulator – it would require much less energy, and make things…
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On The Other Side Of Christmas
Many pharmacies rely on Christmas trading to fill revenue gaps that may have occurred over the year. December turnover in pharmacy usually is around 50% above the average of the preceding 11 months and often requires taking high risk. That risk is getting higher with discount pharmacies continually expanding their market share. Also, Internet retailers…