Barry Urquhart
Barry Urquhart, Managing Director of Marketing Focus, Perth. Barry is an internationally recognised conference keynote speaker, facilitator of strategic planning workshops and marketing business coach.
Contact Barry: TEL:61 8 9257 1777 – EMAIL: urquhart@marketingfocus.net.au –
WEB: www.marketingfocus.net.au
1. CHANGE It’s a challenge just to contemplate it, let alone address it. Which is more challenging? The magnitude of
[...]
Many local businesses are losing revenue opportunities because of inadequate access, poor/no responses to initial enquiries,
[...]
1. WHAT IS IT ABOUT OCTOBER? Volatility seems innate to this monthly time span. It does little good for consumer, investor
[...]
1. GOOD SERVICE By what measure? There is a new dawning, and more hopefully, an awakening that many currently applied
[...]
Be aware. The migration to on-line business transactions is having unintended consequences. Anxiety is up, satisfaction is
[...]
1. TWO-SPEED ECONOMY In that concise three-word phrase, property developer Ross Neumann dissected, probed and provided, over
[...]
The customers have spoken. Australian customer services are consistently falling short of expectations. It is costing
[...]
1. THE “HAWTHORNE EFFECT” LIVES ON. It warrants attention, involvement and refinement by all the lessons learnt have
[...]
1. IT’S TIME….TO GET SERIOUS ABOUT SERVICE Key takeouts from the proceedings and revelations of the Australian
[...]
Ah, the ebbs and flow of commerce. In recent times there has been a noticeable migration from dedicated on-line business
[...]
1
2
3
…
5
»
