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The Evolution of the Walk-In Clinic to Urgent Care Clinic
Australian pharmacy is now well behind its US and UK counterparts in the development of walk-in clinics and appears almost frightened, certainly reluctant, to build on this obvious platform that has proven successful in re-aligning many large pharmacy groups back to a balanced core health business. CVS in the US appears to be the main…
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Patient Engagement – Start With The Salutation
Health is a very personal business and trust is a very important element in the “engagement” mix as far as delivering information about conditions or medications, and the mentoring required when transferring knowledge and understanding. Engagement is a two-way process and involves system and style. For example, I have often used my knowledge of family…
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Blackmore’s New Flagship Store – Now There’s a Model for Pharmacy!
Blackmores have designed and opened an innovative flagship store that offers the complete wellbeing experience, with rooms for private consultations with qualified naturopaths, a modern ‘Mindful Ocean’ system to assess mindfulness, the Wellbeing Bar for food and drink tasting as well as offering the comprehensive Blackmores’ product range. Located on Level 5 of Westfield, Bondi Junction, the…
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Collaboration- What does it mean for health professions?
The new “buzz” word floating around the health professions is “collaboration”. In the same breath it is linked to other expressions such as “patient-centred homes” or “patient-centred neighbourhoods”. But what does it all mean – particularly when referenced in respect of community pharmacy? Starting with the dictionary terminology we find collaboration means: 1. “the action…
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Taking the Initiative with Co-Pay
Chemist Warehouse, as you would have imagined, has taken the initiative to discount the co-pay for PBS prescriptions by $1.00. The impact on a retail pharmacy like the warehouse model is not quite the same as for a community pharmacy, because budgets for retail pharmacies are geared for lower profit percentages combined with higher turnover…
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A Home Doesn’t Need to Have a Single Roof – Because it Might Need to be a Neighbourhood
The “buzz words” floating around the newly discovered world of primary health care are “Patient-Centred Homes”, a concept where a focus is generated on a patient through a triage process where patients are provided an efficient sequential introduction to the health resource most required by those patients under the one roof. Results to date in…
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Shopping
In this ever-changing world we have constant disruption. Beliefs that we once held for marketing concepts are forever changing as consumers react to the environment around them. And the online environment, while having many presentations and converts, is an environment that community pharmacists have yet to fully embrace and conquer. Particularly in the portrayal of…
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Pineapple Express – A Retail Store Concept for the Sale of Marijuana
Editor’s Note: The Pineapple Express has engaged design firm, The McBride Company, to envision the future of cannabis culture (and consumerism). While the laws in the US are completely different to Australia (some states in the US allow recreational use of marijuana) it is not beyond expectation that a similar culture will emerge in Australia.…
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Our Thinking and Thought Leadership is Reflected
I2P has long espoused that community pharmacy has deep roots embedded in patient centering and engagement and has won all of its “stripes” on the basis of all the things that our antecedents did right. Those “roots” were responsible for our unique style of “over-the-counter prescribing” as well has building a market in compunded prescriptions…
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Phoctors and Docpharms
In these days of constant change or business disruption we often find ourselves in a constant state of anxiety. This is not good for mental health and is probably the underlying reason why mental health issues have shown such a massive increase across the spectrum of entire populations, over the past five years As a…