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Patient Engagement is Patient Management and Customer Conversion
How often do you openly engage with a patient, particularly when you have a busy dispensing schedule under way and the order in your day is rapidly becoming “disorder”. Eyes averted, you bend your head to avoid eye contact, because that would extend patient engagement, and with that, your day suddenly just deteriorated a shade…
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Rite Aid has the Rite Pharmacy Model for Australia.
It’s nice to have your own research confirmed elsewhere in the world of pharmacy. i2P have long been talking about a “whole of pharmacy” approach to delivering clinical services. Every single aspect of a community pharmacy must dovetail, one with the other so that there is a sustainable effect for the whole. Core Business =…
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Health Station Central – Rebuilding Trust
The community pharmacy environment is really the public face of pharmacy and has been privileged by being protected by legislation. There is an obligation to do the job properly and utilise the space to accommodate highly trained staff to deliver a complete service. There is also an expectation that skilled staff will be paid appropriately…
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Pop-Up Stores might Provide Pharmacy Marketing Opportunity
With a range of retail store becoming vacant because of economic distress, new opportunities present by being able to rent the front windows of these stores at low rentals. The idea is not new and real estate agents and investors have started looking for alternatives to hiring property management company for their vacant space to…
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Extreme? Not Necessarily
First, think of the consequences. “Extreme discounts” do attract widespread attention, can generate increased sales and revenue in the short-term and therefore, for specific time-periods, have the capacity to redirect traffic flows. But the tactic is fraught with potential intermediate-to-long-term brand damage consequences. Questions about profit margins and value are understandably raised in the minds…
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E-Commerce Giant May Interest Pharmacy Inventors
Health and wellness, apart from providing opportunity in product retailing and the sale of health services, is also a rich source for research projects involving new inventions that represent a vast range of opportunities. Many pharmacists have an inventive component in their make-up and many useful products and services have been invented and designed to…
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Lifestyle medicine – the right idea at the right time
Eat well, stress less, move more and love more……these four simple principles of lifestyle changes have been shown to be of significant benefit in the management of chronic disease risk, influencing ageing and reducing health care costs. Speaking at the Personalised Lifestyle Medicine Institute’s Thought Leaders Consortium in Seattle, Dr Dean Ornish, President of the…
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Pharmacy by Design – Reinventing the Dispensary
Recently, we published some work (Pharmacy by Design) carried out by some US design researchers that involved pharmacy design basic research. The company, which is called Nurture by Steelcase, conducted research over a number of differing pharmacy settings and came up with a number of principles that held true for a pharmacy in all those…
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Are Medical Jihadists Becoming a Reality?
In 2011, just six days after the Paris office of Charlie Hebdo, a French satirical magazine came under threat for having run cartoons of the prophet Mohammed, and it subsequently was gutted by a fire bomb. The staff put out a new issue with a cover drawing of a bearded, presumably Muslim man kissing a…
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New Bachelor Degree Physician Assistants
Four new Physician Assistants (PA’s) graduated recently from James Cook University in Queensland. While there has been a small cadre of PA’s building up over the years (50 in total), there has been no significant volume of them stepping in to fill gaps. PA’s have been touted as the answer to doctor shortages in rural…