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The four rules of customer engagement in pharmacy
In the face of today’s ruthless challenges, that are happening at the speed of light, pharmacies have had to impulsively adapt in order to reduce their losses. Napoleon was asked why he was viewed as such a great strategist. His said, “We engage and then we see.” Sadly, most pharmacy teams are disengaged from their…
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When it comes to cancer – who are the brave ones?
The recent death of Jessica Ainscough, the ‘Wellness Warrior’, sparked headlines that she was ‘brave‘. Suffering from a rare, slowly growing cancer, she rejected a drastic, but potentially life-saving medical treatment. She embraced ‘alternative medicine’. Two other beautiful young women, Amanda Rootsey and Belle Gibson, were also praised for ‘bravely’ fighting cancer ‘naturally’. Is that…
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For long-term success, give up these detrimental traits
Success isn’t always about dominating the landscape. Sometimes, to be successful, you have to be prepared to give up some counterproductive behaviors that are holding you back – and you may not even realize you’re guilty. Old habits are hard to break. And if you don’t even realize that you are practicing some of these…
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PBS Co-Pays…Come out Swinging!
When something does not make sense and defies commonsense and logic- then it is political. The decision to enable pharmacists to discount the PBS co-pay by up to $1.00 is one such decision. The logic is that it will create more competition, but the reality is that it will cause erosion to the profit base…
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The Tipping Point for PBS Has Arrived
The tipping point is the point at which a dominant technology or player defines the standard for an industry-resulting in “winner-take-all” economies of scale and scope. It is generally disruptive in nature. The tipping point is the critical point in an evolving situation that leads to a new and irreversible development. The term is said…
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How pharmaceutical marketing is harming us, and the seven reforms we need now
“I may sound like a conspiracy theorist nut when I say this but the pharmaceutical companies are master manipulators…” begins Dr Martin Whitely, Senior Advocate for the WA based Health Consumers Council. “… They rip off Australian taxpayers via the Pharmaceutical Benefits Scheme and pull the wool over the eyes of drug safety regulators everywhere.”…
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2015-16 Budget Summary – How it May Affect You!
On 12th May 2015 the Federal Budget was delivered. Although there is much water to pass under the bridge until any legislation is passed, there are a number of taxation proposals that if legislated, will benefit you over the coming years. That said, the majority of the proposed changes will only affect those businesses whose…
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MinuteClinic hits 25 million patient visit milestone
CVS Health’s MinuteClinic has surpassed 25 million patient visits since opening the nation’s first retail clinic in 2000, the company announced on Tuesday. This is the future of Australian pharmacy as well, if pharmacy leaders can get their act into gear. But why wait for that to happen? Surely progressive Australian pharmacy owners can venture…
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Replacing the PBS market for a sustainable Income – home health technology, self care and primary health care
PBS is almost a lost cause. The amount of time that is invested in this product compared to the return on invested capital, is now not viable. This will not improve as health minister, Sussan Ley, has stated she is “not interested in pharmacists’ pay packets, only lower costs for consumers”. A directional change is…
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Communications Device and System for Clinical Pharmacists
When you are involved in clinical work in pharmacy, it is necessary to have a portable platform. This would be represented by an iPad or any Android notepad, even a smartphone. If you wanted something that could easily slip into a coat pocket, then the iPad mini is designed just for you, or you could…