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Growth is not about slaying your competitors but about serving your customers
Statistics show that more pharmacies have become insolvent in the past three years than in Australia’s entire pharmaceutical history. Why? Government reforms have transformed the very core of the Australian pharmacy industry. Bank debts have climbed to insurmountable levels. Costs are increasing across the board, from ridiculous rents to high wages. And cannibalising price wars…
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Marketing Focus – Lesson Learnt and Fresh in Our Memories
A certain sense of tension and testiness currently pervades many workplaces and markets. Anxiety levels are up … confidence is down; so too are morale and trust. Mutual respect is being challenged. Relationships are being tested. Team and group cohesion is frayed. Employment and income security is being questioned. Sadly, good, open and two-way communication…
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Why the Business World Feels so Different
The major global management consultancies have, until very recently, been operating in uncharted territory and feeling very uncomfortable, because they were unable to give clients a sense of direction. This was a direct result of having lost their own sense of direction. With the passage of time and the collection of sufficient data, there is…
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Evidence Based Design Will Encourage Patient Outcomes
A pharmacy environment is a complex one of patients, customers, products and services. It is a little understood environment because evidence surrounding its structure and presentation is sparse. All the elements require integration. It’s one thing to spruce up a space aesthetically, but it’s equally important to address the underlying conditions to support the experience…
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The truth about herbal ‘medicines’
Herbal medicines have been defined as “an unknown dose of an ill-defined drug, of unknown effectiveness and unknown safety“. Now under the spotlight by regulators in the US, the UK, Canada and here in Australia, do they work, are they safe and do you even get what you pay for? More than 60% of Australians…
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The Value Curve Aligns
Given the opportunity to start with a clean slate, a blank sheet of paper and be unencumbered with tradition, what would a new model for pharmacy look like? In the previous article, we looked at (i) The Service Continuum and (ii) competitive advantage theory to create an initial macro path forward. We summarized that a…
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Some questions for Scott Morrison on the ‘no jabs/no pay’ policy
Dear Minister, It appears that your government may withhold Centrelink payments from parents who choose to not vaccinate their children, do so partially, or on a delayed basis. In light of this can you please answer some questions. There is no medical debate that adverse events can occur after vaccination. In some instances they can…
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New Paradigm Pharmacy Design
Pharmacy Workplaces are fairly sterile places to work in as regards to interaction with co-workers and fulfilment for patients and customers. Design improvement is one of the last items generally considered when setting up a pharmacy because there are many models to view and adapt that are already developed, and can be readily copied. But…
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Vaccines – the Controversies Continue
As a member of a science-based profession I try to ensure that I follow processes that are evidence-based. Over the past decade I have become disillusioned over the quality and presentation of evidence for drugs which has become more of a marketing exercise than a scientific one. Even the design of clinical trials have been…
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Embrace and Plan for the Future of 3D Drug Printing
In 3D-printing, pharmacists have a tool that if understood and used appropriately, can elevate their ability to perform research and provide service levels not even previously envisaged. i2P often claims that “it lives in the future to reflect a pathway back to its present readers”. Believe me, this claim refers to the topics contained within…