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Marketing Focus – Lesson Learnt and Fresh in Our Memories
A certain sense of tension and testiness currently pervades many workplaces and markets. Anxiety levels are up … confidence is down; so too are morale and trust. Mutual respect is being challenged. Relationships are being tested. Team and group cohesion is frayed. Employment and income security is being questioned. Sadly, good, open and two-way communication…
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Why the Business World Feels so Different
The major global management consultancies have, until very recently, been operating in uncharted territory and feeling very uncomfortable, because they were unable to give clients a sense of direction. This was a direct result of having lost their own sense of direction. With the passage of time and the collection of sufficient data, there is…
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Evidence Based Design Will Encourage Patient Outcomes
A pharmacy environment is a complex one of patients, customers, products and services. It is a little understood environment because evidence surrounding its structure and presentation is sparse. All the elements require integration. It’s one thing to spruce up a space aesthetically, but it’s equally important to address the underlying conditions to support the experience…
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Breaking down the meaning of leadership
U.S. President and five-star General Dwight Eisenhower used a simple device to illustrate the art of leadership. Laying an ordinary piece of string on a table, he’d illustrate how you could easily pull it in any direction. “However, try and push it,” he cautioned, “and it won’t go anywhere. It’s just that way when it…
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I’ve been thinking about minding the gap, looking right, and a potential blindspot in the medication-use process.
There is little pedestrian about being a pedestrian in the UK. It pays to heed the painted warnings underfoot between the platforms and trains throughout the color-coded labyrinth of the famed Underground—“MIND THE GAP.” It is paramount, however, to heed the painted curbs at nearly every intersection—“LOOK RIGHT.” Perhaps you’ve had your close call with…
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A Clinical Look at Pharmacy
As pharmacies move towards establishing vaccination clinics, pharmacy is experiencing major resistance from medical groups. This was predicted by i2P and in fact we commented that clinical pharmacists would come under scrutiny from a range of sectors that includes doctors, nurses, patients and government agencies, and that scrutiny would be harsher than what they would…
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More street smart ideas to drive success
A man went to a rabbi and asked, “Rabbi, you’re a wise man, how is it that you’re wise?” The rabbi replied, “Study and hard work.” Then the man asked, “What made you study and work hard?” The rabbi replied, “A lot of experience.” Then the man asked, “And how’d you get a lot of…
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A great sense of humor makes great sense
We’ve all heard that “laughter is the best medicine.” It makes people happy and links us together. Humor and laughter strengthen our immune system, boost our energy by destroying boredom and keep stress at bay. Humor is equally beneficial at work, as it increases creativity, enhances communications, builds morale and minimizes workplace conflicts and tension.…
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Your Future Pharmacy – there are choices
Pharmacies have always existed in different formats to give customer or patient choices. Physical size has been one of these determinants, but does size really matter? Pharmacy, as an industry has relied on the PBS as being the centre of its universe. In so doing, pharmacists have skewed pharmacy practice to becoming overwhelmingly geared towards…
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Competitive Advantage Points Back to the Future
Having owned two large pharmacies in the past, after 7 years implementing other property businesses in the healthcare space, circumstance provided me with the opportunity to commercialise a new pharmacy in a green-fields site in eastern Melbourne. Much continues to be written about the future for Pharmacy. What is our future role? How do we…