1. CHANGE It’s a challenge just to contemplate it, let alone address it. Which is more challenging? The magnitude of change, or the rapidity of […]
Many local businesses are losing revenue opportunities because of inadequate access, poor/no responses to initial enquiries, non-adherence to appointment times, indifferent service standards and a […]
1. WHAT IS IT ABOUT OCTOBER? Volatility seems innate to this monthly time span. It does little good for consumer, investor and business confidence. References to […]
A farmer famed for his agricultural know-how once hired a neighbor’s teenage son to help him do the spring plowing. The farmer believed in letting […]
This is a project that has finally gained traction with community pharmacy leadership. As a reference exercise, i2P plans to condense its knowledge of PIH […]
The UK has long been a beacon, lighting the way for pharmacists to be fully integrated into the healthcare team through clinical expertise. Scotland in […]
1. GOOD SERVICE By what measure? There is a new dawning, and more hopefully, an awakening that many currently applied matrices related to customer service […]
Three men were in a pickup truck driving in the woods when they became stuck in the mud. The driver became angry and began to […]
One day many years ago, two young fellows were in a quarrel, and it had signs of becoming serious. Future U.S. President Abraham Lincoln, himself […]
Be aware. The migration to on-line business transactions is having unintended consequences. Anxiety is up, satisfaction is down. Brand integrity and equity are being impacted. […]
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