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UK Supermarket Reversal – Offloading Pharmacies Instead of Acquiring Them
Sainsbury Supermarkets occupy the Number Two position in the market share chart of UK supermarkets. But it has shown a decline in market share and turnover in the last financial year, and this has been attributed to the discounters Lidl and Aldi. Aldi had the greatest impact with its sales increase being to the order…
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Pharmacists – Who Works for your Best Interests?
Now that the dust has settled around negotiations for 6CPA and that word “certainty” has crept back into the vocabulary once more, we are supposed to now relax and get on with the job of future-proofing the profession of pharmacy. But what “certainties” can we count on? With the current business model still having a…
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Marketing Focus – Short Stories on Management & Marketing
DIGITAL-ERA MARKETING– MISUNDERSTOOD AND UNDER-UTILISED “Digital era” and “Digital marketing” are two phrases and concepts that are largely misunderstood and therefore under-utilised. For some, both are confronting, intimidating, overwhelming. They need not, and should not be so. An overwhelming majority of digital marketing campaigns fail to achieve their optimum because of a lack of direction,…
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Pursuit of perfection leads to search for excellence
Two men met on an airplane and began to talk. They asked each other the usual questions, and as it happened, one of the men was married and the other man was not. After a while a married man asked, “Why is it that you never married?” The single man looked pensive then said, “Well,…
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Customers feat on great service
How much would you pay for an egg? Fifty cents? Two dollars? How about $6,000? That’s how much it cost one restaurant in Newport Beach which refused to honor a customer’s request. Not through legal action, or any formal process. Rather, it represents the lost business that eatery suffered – because of one egg.…
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Why Large Pharmacies Must Develop
Traditionally, when pharmacists reach a mature point in their business and practice development, they have looked to increase their success by adding a new pharmacy to their collection. And sometimes more than two pharmacies, expanding to the legal limit of five or six (or even more using creative investment practices). While the gross profit capacity…
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The Workforce Summit, Senior Pharmacists, Aged Care & Designing a More Inclusive Succession System
The emergence of a “think tank” for Australian pharmacy ought to be a significant event, but you would never think so because it is so “low key”, It was recently responsible for the pharmacy profession’s first ever Australian Pharmacist Workforce Summit, ‘uniting our profession for a sustainable future’ – an event that was held on…
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Our attitude determines our altitude
My friend Pat Williams, senior executive vice president of the NBA’s Orlando Magic and author of several books including “Go For the Magic,” has a great analogy when it comes to attitude. He uses this comparison: On the instrument panel of every airplane is a device called the attitude indicator. This instrument shows the…
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Good leaders ask great questions
Two leaders whom I respect a great deal and whose work I have studied both stress the importance of asking questions to find answers that will unlock your success. Dale Carnegie wrote about the ten ways to be a leader. Number four is to ask questions. John Maxwell in April of this year was named…
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Marketing Focus – 1. Australia is on sale 2. Reward for effort 3. Postcode Discriminatory Pricing 4. Aldi under attack
Australia is on Sale. There are signs of it everywhere…….. “EOFY Sale” Significantly, one adjective – “door-buster” – has lapsed into disuse, because of widespread disinterest and apathy. The concept of the financial year is an artificial construct, like the widespread recognition assigned to Sales. The use of seasonal factors, like “winter” or operational considerations such as…