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A Home Doesn’t Need to Have a Single Roof – Because it Might Need to be a Neighbourhood
The “buzz words” floating around the newly discovered world of primary health care are “Patient-Centred Homes”, a concept where a focus is generated on a patient through a triage process where patients are provided an efficient sequential introduction to the health resource most required by those patients under the one roof. Results to date in…
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Give your self-confidence the boost you need
Walt Disney used to talk about the four Cs to success in life – curiosity, confidence, courage and consistency. He believed that if you applied these four Cs to your life, you could accomplish practically anything. But there was one C that Walt said was the greatest of all – confidence. He said, “When you…
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How to thrive and not choke in pressure situations
Last spring I was playing a great game of golf. I stood on the 18th tee, and with a birdie on the par 5 final hole, I would shoot an even par 72. I pulled out my driver one last time. Having hit 13 good drives in a row, I was super excited about telling…
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Marketing Focus – Essays in Management & Marketing
1. “We are family”. Three small words. But not a three-word slogan. Collectively, they represent a force of nature in society and business. The importance and power of the phrase were brought home to me at a nephew’s 50thbirthday party. He shared with his guests that he and I had had a counselling session when…
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The Paris Attacks – an Impetus for Community Pharmacy to be an Emergency Triage Point
Recently, I have written two articles relating to triaged services from a pharmacy environment and how community pharmacy could be integrated into a public emergency system. In these articles I made the proposition that Location Rules night have more meaning if pharmacies were able to be strategically located throughout Australia because of the need to…
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I’ve Been Thinking – She should have been home for Christmas too
I’ve been thinking about drugs, wars, Christmases, and your hospital (the one you work in and/or the one you go to as a patient). On my daily walks, I’ve been listening to Laura Hillenbrand’sUnbroken: A World War II Story of Survival, Resilience, and Redemption. I’m at Christmas of 1943—the year Bing Crosby’s newly recorded “I’ll Be…
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Customize your customer service
If you’ve ever had anything custom-made, you can relate to how satisfying the experience can be. Whether it’s a new house, a tailor-made shirt, or even a special sandwich, getting exactly what you ordered is gratifying. That’s why I think we should rename customer service to “custom service.” Every customer contact should involve custom care…
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Marketing Focus – Essays on Management & Marketing
1. SCENARIO PLANNING ANALYSIS Mining resources are finite, ideas and innovation and infinite. In that one sentence is an overview of the reality and the opportunities of, and for, Australia. Critical analysis of scenario planning details reveal some substantive and important elements. Many of the aspects also relate, and are pertinent to individuals, sectors and…
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Age is only a number
October is one of my favorite months, perhaps because that’s when I get to blow out my birthday candles and celebrate another successful year. Who doesn’t love birthdays? My age is irrelevant; in fact, I subscribe to the iconic comedian Jack Benny’s philosophy. He turned 39 in 1933, and remained that age until his death…
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I’ve been thinking about ….. ants, Amazon, IVs, and weed
I’ve been thinking about ants, Amazon, IVs, and weed. Whoever concluded we are direct descendants of apes must have missed Solomon’s advice about considering ants. Seriously, nonhuman primates travel light. More like ants, we humans spend our days schlepping stuff around. We pack suitcases and briefcases, pull them through airports, stow them overhead, and drag…