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Trust – It Always Has to be Worked at
Pharmacy always appears in national polls measuring trust, and always in the first three, with results for pharmacists, nurses and doctors all highly ranked and all close together. Trust is an elusive concept to quantify and when evaluating, only a subjective opinion can be formed as a measurement. But in human beings it is something…
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Getting fired can be a good thing
When you are fired, you’re rejected. It’s as simple as that. It’s the end of the road for that job. But it might put you on the superhighway to a Super Bowl championship! Look no further than Gary Kubiak, who is the newest poster child for rebounding from adversity. He was fired as head coach…
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A Happy Workplace is also a Profitable Business Environment
A happy workplace is one that is characterised by good leadership generating good policies, forward planning and capital recruitment, with all of that activity interpreted by good managers. Note that I use the word “interpret” for managers whose primary function is simply to make good decisions. Words can sometimes be misleading and if they ambiguously…
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Opportunities for Clinical Services
I was interested to read that Chemmart had introduced a genetic testing system designed to tailor drug treatments to an individual patient. At least that has been the promise of these types of tests as they have gradually made their way into the market-place. With the introduction of the myDNA test into a pharmacy environment…
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Encouragement is verbal sunshine
Lord Chesterfield, in his famous letters to his son, said: “My son, here is the way to get people to like you. Make every person like himself a little better, and I promise that he or she will like you very much.” Most of us are aware of the tremendous power of encouragement, yet we…
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The Australasian Association for Academic Primary Care Inc
i2P is interested in promoting primary health care through community pharmacy or pharmacist collaboration with GP’s. We recently came across this website The Australasian Association for Academic Primary Care Inc which describes an organisation we had not heard of before. Given that the focus is on primary health care and is obviously designed to support and…
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Disruptive Technology for Patient Engagement
New technologies pave the way for innovation to drive business practices in pharmacy. Unfortunately, innovation appears to be a slow process in Australian pharmacies and as a result there is a pent-up frustration among young pharmacists that nothing is happening. On the other side of the coin there seems to be a majority of pharmacy…
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Creativity and Innovation – In Pharmacy, both may need an injection
Creativity and innovation are terms constantly used in the world of business, but what do they really mean in that context? The dictionary defines creativity as: “the ability to transcend traditional ideas, rules, patterns, relationships, or the like, and to create meaningful new ideas, forms, methods, interpretations, etc.; originality, progressiveness, or imagination” For an actual example of creativity I turned to Seth Godin, and he did not fail me. “One of my favorite triumphs of all time happened…
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Courage is an everyday virtue
Students in a philosophy class were anxiously awaiting the start of their final exam. The professor had warned them that it would be one of the most challenging tests they would ever take. The teacher wrote one question on the board and said, “This is your exam. You have one hour to complete it.” One…
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Define Your Pharmacy Frustum
I was performing my regular reading of my emails when I came across the latest words of wisdom from Seth Godin. Seth always seems to read my mind, and his emails often cross over with a period of time when I may be thinking about a pharmacy problem, but finding difficulty in trying to express…