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Clinical Services – What Patients Will Pay For
Pharmacists have always been well regarded by their patients for their ability to deliver health literacy programs, over the counter in semi-private spaces in roughly three to five minute segments. Generally, this service has been delivered free of charge and it has formed a nearly invisible component of “core” business. Only invisible because it was free,…
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Take a few minutes to learn the two-minute drill
I could fill volumes about chance meetings that have changed people’s lives, led to jobs, business opportunities, partnerships, new ideas . . . all because people sought other people with similar interests. The secret is to seek them out. Every time I’m in a line, on a plane, at a sporting event, wherever … I…
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Blockchain Connects with Gold and Silver
Governments around the globe are starting to withdraw large denomination banknotes. It seems that this form of currency is used by the people who want to hide their income. On the other hand governments are finding that existing (old technology) digital payments are easy to track and can be brought into the taxable domain. India…
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Health Literacy – A Concept for a Valid Direction for Community Pharmacy
Recently, I had a conversation with a health professional involved in the public health system. Research had emerged that large pockets of populations were experiencing epidemic levels of chronic illness such as obesity, diabetes, asthma, and heart disease. These population pockets correlated with areas of low socio-economic households where people had generally poor diets and…
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The Patient Proposition
I am wondering if there are any pharmacists out there who have ever created a written proposal to recruit patients to your practice. The reason I ask is that so many pharmacists in their communications with each other or with other health professionals, talk in terms of having “customers”, with the word “patient” appearing spasmodically…
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Value Over Profit ?
When pharmacy comes under financial pressure it always looks for a “quick fix” and it usually takes the form of concentrating resources and focus into various retail channels of activity. Even though pharmacists are criticised for expanding their retail offering and daring to create survival profits, it is a necessary activity to ensure that the…
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The Amazon Supermarket (and Pharmacy) Coming to a Place Near to You
Just before Christmas 2016 i2P alerted pharmacists to a global retailer (Amazon) making plans to enter the Australian market with a massive retail offering (see http://i2p.com.au/how-amazon-will-dominate-global-retail/ ) and ambitions to dominate the entire retail sector. Amazon, of course, is already known in Australia for its online retailing of books While it often seems that some…
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Marketing Focus: Essays on Management & Marketing February 2017
Momentum. That will be, and should be, the mantra for commerce during 2017. Momentum will precede profits, sustainable growth, enhanced productivity, more expeditious decision-making and, above all else, improved confidence. It is indisputable that the calendar year 2016 was a period of economic slow-down for many sectors, regions and entities. In reality, it is arguable…
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Design for a Medication Safety Plan
The problem of creating a quality professional pharmacy practice for community pharmacy is often in conflict with the metrics required to provide a solid business infrastructure. Without a sound infrastructure there is no support to underpin a professional practice, so Codes of Conduct and minimum levels for Standards of Practice have to be developed. Increased…
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Creativity can be a life-saver
We take many everyday items for granted, but when these items were introduced to the market, they were anything but ordinary. Have you ever wondered how you got along without a specific product, a must-have invention … or the latest version of your smartphone? Somewhere between necessity being the mother of invention and pure creative…