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A great sense of humor makes great sense
We’ve all heard that “laughter is the best medicine.” It makes people happy and links us together. Humor and laughter strengthen our immune system, boost our energy by destroying boredom and keep stress at bay. Humor is equally beneficial at work, as it increases creativity, enhances communications, builds morale and minimizes workplace conflicts and tension.…
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Your Future Pharmacy – there are choices
Pharmacies have always existed in different formats to give customer or patient choices. Physical size has been one of these determinants, but does size really matter? Pharmacy, as an industry has relied on the PBS as being the centre of its universe. In so doing, pharmacists have skewed pharmacy practice to becoming overwhelmingly geared towards…
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Competitive Advantage Points Back to the Future
Having owned two large pharmacies in the past, after 7 years implementing other property businesses in the healthcare space, circumstance provided me with the opportunity to commercialise a new pharmacy in a green-fields site in eastern Melbourne. Much continues to be written about the future for Pharmacy. What is our future role? How do we…
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So you want to collaborate? – a US experience
Collaboration between doctors and pharmacists is not a new thought, and when performed correctly and ethically, it works well for both sides. But mostly this is an exception, it only seems to work if the pharmacist takes up the role of being a second class citizen with floor-mat privileges. It is simply a power play…
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Basic Patient Engagement
The term “Patient Engagement” is appearing in pharmacy media at an increasing rate. But what is meant by this term and is there more than one form of patient engagement? The quick answer is that the term is not new, but has been expanded to include patient sharing between various health professions. Patient engagement has…
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Marketing Focus- What Industry are you in?
How strikingly honest! The recent statement by the newly appointed Managing Director of the Myer department store network was refreshingly candid and open.He declared that in recent years Myer had lost its relevance to many consumers and that it would take at least 3 years to redress.The figures and history support and endorse those sentiments.Since…
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Take charge of your attitude
A mother was ready for a few minutes of relaxation after a long and demanding day. However, her young daughter had other plans for her mother’s time. “Read me a story, Mommy,” the little girl pleaded. “Give Mommy a few minutes to relax. Then I’ll be happy to read you a story,” the mother replied. …
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Pharmacy Inertia is Crippling Development – Build Clinical Spaces and Move into your Local Area Market Plan
I was standing at the reception counter at my local GP waiting to make an appointment for my next visit. It was a hive of activity with conversations animatedly occurring all around me. It was obviously going to be a bit of a wait before I got my turn and I started to observe more…
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Apple’s Genius Bar – an Opportunity for Pharmacy
We have written about the Apple Genius Bar before, and its transformation into a “health bar” in the UK-based Lloydspharmacy. We have also previously commented on how similar it was to the pre-1960’s pharmacy counter and how it was private enough then for pharmacy patients. For Apple, the Genius Bar has been a great success story…
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Unprecedented Attacks on PGA Post-ANAO Report
“Australian pharmacy is in a death throe whether you are an accredited consultant or a community pharmacist and the PGA has been the spectacular lobbying body that has brought us to this point.” This is just a sample of one of the many comments currently circulating since the publication of the ANAO audit report after…