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Strategy

Pharmacy in the Home (PIH) – Designing Your Future Direction

October 15, 2018 <a href="https://i2p.com.au/authors/neil-johnston/" rel="tag">Neil Johnston</a> 0

This is a project that has finally gained traction with community pharmacy leadership. As a reference exercise, i2P plans to condense its knowledge of PIH […]

Getting Unstuck Means Sticking to a Plan

September 16, 2018 <a href="https://i2p.com.au/authors/harvey-mackay/" rel="tag">Harvey Mackay</a> 0

Three men were in a pickup truck driving in the woods when they became stuck in the mud. The driver became angry and began to […]

Marketing Focus – 1. IT’S TIME – TO GET SERIOUS ABOUT SERVICE 2.CONNECTED, NOT ENGAGED – COULD BE OUTRAGED 3. ELASTICITY-PRICES: DEMAND OR LOYALTY? 4. CUSTOMER SERVICE SKILLS UNSHACKLED

June 11, 2018 <a href="https://i2p.com.au/authors/barry-urquhart/" rel="tag">Barry Urquhart</a> 0

1. IT’S TIME….TO GET SERIOUS ABOUT SERVICE Key takeouts from the proceedings and revelations of the Australian finance sector Royal Commission are that the conduct […]

“Recommendation Prescriptions”

April 30, 2018 <a href="https://i2p.com.au/authors/gerald-quigley/" rel="tag">Gerald Quigley</a> 0

How many times in an average day would you discuss a minor ailment with a patient? Do you aim for a quick sale, or do […]

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