Pharmacy in the Home (PIH) – Designing Your Future Direction
This is a project that has finally gained traction with community pharmacy leadership. As a reference exercise, i2P plans to condense its knowledge of PIH […]
Strategy
Getting Unstuck Means Sticking to a Plan
Three men were in a pickup truck driving in the woods when they became stuck in the mud. The driver became angry and began to […]
Marketing Focus – 1. IT’S TIME – TO GET SERIOUS ABOUT SERVICE 2.CONNECTED, NOT ENGAGED – COULD BE OUTRAGED 3. ELASTICITY-PRICES: DEMAND OR LOYALTY? 4. CUSTOMER SERVICE SKILLS UNSHACKLED
1. IT’S TIME….TO GET SERIOUS ABOUT SERVICE Key takeouts from the proceedings and revelations of the Australian finance sector Royal Commission are that the conduct […]
“Recommendation Prescriptions”
How many times in an average day would you discuss a minor ailment with a patient? Do you aim for a quick sale, or do […]