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Customers feat on great service
How much would you pay for an egg? Fifty cents? Two dollars? How about $6,000? That’s how much it cost one restaurant in Newport Beach which refused to honor a customer’s request. Not through legal action, or any formal process. Rather, it represents the lost business that eatery suffered – because of one egg.…
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Why Large Pharmacies Must Develop
Traditionally, when pharmacists reach a mature point in their business and practice development, they have looked to increase their success by adding a new pharmacy to their collection. And sometimes more than two pharmacies, expanding to the legal limit of five or six (or even more using creative investment practices). While the gross profit capacity…
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The Workforce Summit, Senior Pharmacists, Aged Care & Designing a More Inclusive Succession System
The emergence of a “think tank” for Australian pharmacy ought to be a significant event, but you would never think so because it is so “low key”, It was recently responsible for the pharmacy profession’s first ever Australian Pharmacist Workforce Summit, ‘uniting our profession for a sustainable future’ – an event that was held on…
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Choice gives us the tick of approval
I guess we have arrived at last! Our professional expertise has been approved by Choice magazine – a publication which has been fairly critical of us over the years. Even made the front page of some pharmacy newsletters. But hold on………the tick of approval has nothing to do with our professional expertise, our role in…
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GP Practice Pharmacists – What is the Future?
Many of Australia’s accredited pharmacists have become frustrated with the “silo” they have been forced to occupy. The frustration was triggered when financing of HMR’s was manipulated so as to create “caps” on the numbers of reports that could be produced, and that a lower-level PGA inspired “Medscheck” was thrust on the scene that competed…
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Are Your Consumers Customers or Patients?
It seems that as pharmacies become more corporate in nature and larger in total business transacted, the concepts of pharmacy are tested, with the view of providing more financial benefit to the owners, either in the format of paying lowest possible wages to employed pharmacists, illegal removal or manipulation of award requirements (such as meal…
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Provider Numbers are the key to clinical services rollout
A few years ago I read a biography on the life of Joseph Stalin. The story of how Stalin rose to power and then ruled Russia with an unrelenting grasp for thirty years was quite an interesting read. Despite all his paranoia, ordered executions and sending millions to the gulags it is an interesting fact…
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The APLF – a very quiet organisation
The Australian Pharmacy Liaison Forum (APLF) is a pharmacy umbrella organisation that was born in 2008 amidst political tension between major pharmacy organisations. The fact that it was not needed until that point is testament to the goodwill and collegiality that existed between pharmacists and the various organisations that represented them. Something happened to alter…
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Step out of your comfort zone
A few weeks ago daredevil Nik Wallenda walked – untethered – atop Orlando’s 400-foot high Ferris wheel – as it was spinning. This is the same guy who traversed a tightrope stretched across the Grand Canyon, Niagara Falls and between two Chicago skyscrapers. In an interview he said he wants to be an inspiration for…
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Pharmacy Needs Education & Training – Who will fill this need?
I recently read an article on leadership in the Harvard Business Review where a distinction was made between training and education and a view that educational establishments collectively over-invest in education and under-invest in training. Typically, higher education prizes knowledge over skills. This produces knowledgeable leaders and managers while training and skills go to those…