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Onboarding – a Key Word to Learn for Your Future Profitability
In planning resources for a pharmacy I often pose the question: “Which of the two resources of staff and patients is the most important, and what must be budgeted for first?” Seems a bit of a rhetorical question and if you answered “patients” both times you are technically wrong. If you do not have a…
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Good Pharmacy Practice – It solves the Problems of Moving Forward
Pharmacy Practice is undergoing a review process in Australia because the primary source of income (the PBS) for community pharmacy has reached the end of its life-cycle. The future of the Pharmaceutical Benefits Scheme indeed looks bleak so re-modelling of dispensing services is unavoidable. Many aspects of Australian pharmacy practice have been one of the best…
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It’s time for a new prescription
The community pharmacy is fighting to survive amid aggressive price disclosures, high expenses and pressures from wholesalers. Yet, the treatment of slashing costs and pushing discounts only focuses on the symptom of financial turmoil, rather than treating the root cause of the problem. The financial turmoil facing the pharmacy industry is a symptom of a…
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Throw The Map Away And Just Use The Compass
One of my hobbies is genealogy and I find it deeply satisfying when I can apply some areas of this discipline to my professional activities. For example, the origin of surnames for when I am involved in a formal interview, I will often use the patient’s surname as a conversation starter by asking the patient…
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Mean girls who impede the success of other women
Editor’s Note: My generation has long lived with the concept of the “glass ceiling” for women in senior management positions and as pharmacy owners. I have never personally felt that I was discriminatory against women in any workplace situation that I was involved with, but I guess that is really for others to judge. But…
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Israel, has an ECOsystem not an EGOsystem
Editor’s Note: I have been building a resource on practical examples of collaboration that could act as a model and be absorbed into the pharmacy ecosystem. It was obvious to me some years ago that the process of collaboration is more than welding a clinical pharmacist to a GP’s hip and turning them loose into…
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The Latest Research on Holistic Health – Are you up to it?
Pharmacists demand the latest evidence- and research-based information on things related to complementary medicines. Some of us were lucky enough to hear an array of international speakers at the recent Research Symposium presented for the 4th consecutive year by BioCeuticals. And each symposium seems to get better! World renowned neurologist David Perlmutter, paediatric gastroenterologist and…
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The State We Are In
NONE of our so called representative bodies have accepted ANY RESPONSIBILITY for the downright dismal and depressing state the so called Pharmacy profession finds itself in. The Pharmacy Guild- represents Pharmacy owners who would only comprise some 10-15% of ALL the 29,150 Pharmacists on the AHPRA register (Nov 2015 figures). The Guild has a major…
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You can’t get out what you don’t put in
My friend, motivational speaker Zig Ziglar liked to tell the story of his friend, Walter Hailey. Although he became a star salesman, Hailey’s early career in insurance sales was rough. He endured frustration, anxiety, slammed doors, low sales figures, and uncertainty about his future. One day he grew so discouraged that he went to his…
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Marketing Focus – Essays on Management & Marketing
A little gratuitous advice to the Australian Prime Minster, Malcolm Turnbull: Schedule this year’s Federal election for September, or better still, October. At this time the Australian economy and commerce do not need a 5-to 6-week distraction that will impact on productivity, momentum and cash-flow. The later the better, is only a compromise. Now is…