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The Key Word is Strategy – and it Will Stimulate Clinical Service Design
With the pressure continuing to mount to design a range of clinical services for pharmacists, i2P advises that you need to design each type of service using a basic architecture and strategy. This will unify your approach and make it easier to communicate your concept to other health professionals and potential patients. This approach for…
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Emoji Power and Pharmacist Communications
Recently I noted a comment published in a pharmacy online blog that criticised the way pharmacist written communications were delivered to aboriginal communities and referred specifically to the lack of images to relay concepts or specialised components of information. Not having a lot of experience in this area I reflected about what I did know…
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Customers feat on great service
How much would you pay for an egg? Fifty cents? Two dollars? How about $6,000? That’s how much it cost one restaurant in Newport Beach which refused to honor a customer’s request. Not through legal action, or any formal process. Rather, it represents the lost business that eatery suffered – because of one egg.…
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Sleep disorder expert appointed new ResMed Chair
Sleep disorder expert Professor Peter Cistullihas been appointed the ResMed Chair in Sleep Medicine at the University of Sydney. Professor Cistulli will lead the University’s research, clinical, and educational activities in advancing the field of sleep-disordered breathing and its impact on chronic disease management. The new Chair is funded by ResMed and will work across…
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Choice gives us the tick of approval
I guess we have arrived at last! Our professional expertise has been approved by Choice magazine – a publication which has been fairly critical of us over the years. Even made the front page of some pharmacy newsletters. But hold on………the tick of approval has nothing to do with our professional expertise, our role in…
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Novel mHealth app detects depression
Passive app requires ‘no effort on the part of the user’ Feeling down? Your smartphone will most likely know before you or your doctors do, after a recent study showed promise for an mHealth app that detects depression and monitors at-risk populations. Researchers at Northwestern University’s department of preventive medicine have developed a novel mobile…
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A Minor Ailment Scheme – Streamlining What We Have Always Done
The PGA has submitted a proposal to government for the provision of a minor ailments program. While pharmacists have provided this type of service for many years, a more streamlined and integrated version might well serve the community better. The Australian Self Medication Industry (ASMI) commissioned a study in 2008 and found that 15 percent…
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GP Practice Pharmacists – What is the Future?
Many of Australia’s accredited pharmacists have become frustrated with the “silo” they have been forced to occupy. The frustration was triggered when financing of HMR’s was manipulated so as to create “caps” on the numbers of reports that could be produced, and that a lower-level PGA inspired “Medscheck” was thrust on the scene that competed…
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Balanced view in professional opinions
The new-look Australian Journal of Pharmacy heralds a interesting direction in medical marketing and related advertising. The front cover and inside two pages tell us that Panadol Osteo is “Australia’s No 1 pain reliever brand for osteoarthritis”. Pharmacists insist on “evidence” when discussions emerge on other options for arthritic pain, and accordingly, may I supply…
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Half of All Children Will Be Autistic by 2025, Warns Senior Research Scientist at MIT
Editor’s Note: In our last edition we ran information pertaining to Homeopaths and the NHMRC committee investigating the effectiveness of this modality. A number of inconsistencies and procedures were highlighted as the NHMRC appeared to be manufacturing a report to conform to certain extreme views of some medical groups, rather than a true evidence-based approach…