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We are Judged Within Seven Seconds of Meeting Somebody
We are head down, tail up, working our way through a pile of prescriptions across the day, striving to use the skills that we are famous and respected for. Some of the people waiting for scripts will be people we already know. Others will be brand new patients, who we are engaging with for the…
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Every Survival Kit Should Include A Sense Of Humor
We all need to laugh more, especially around tax time! I received so many positive responses to my column on humorous stories with good business lessons, I decided to do a sequel. It’s been my experience that people remember information better when the message has a fun twist to it – a punchline of sorts.…
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Your business depends on your personal touch
Mamie Adams always enjoyed going to a branch post office in her town because the postal employees there were friendly. She went there to buy stamps just before the holidays one year and the lines were particularly long. Someone pointed out that there was no need to wait in line because there was a stamp machine in…
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Arrogance and business don’t mix
In a village long ago lived a young boy who loved nothing as much as competing in athletic contests. Because he was fit and strong, he usually triumphed and grew to love the adulation he received from the villagers around him. One day he challenged two other youths to a race from one end of…
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Sales techniques that work as hard as you do
Whether you run your own business or work for a company in a sales-related role, you’re always looking for sales techniques that work. I’ve developed and learned many over the years from readers providing great advice. One person advised me to ask yes and yes questions. He worked for Hyatt and asked himself, “What else…
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Selling is not all about the product
Over my decades in business, I’ve noticed a baffling trend: “sales” has become a dirty word. I’m on a life-long campaign to change that. In fact, many companies no longer call sales people sales people. They have account executives or account specialists, business developers, client advisers, relationship consultants, territory managers and numerous other monikers. I…
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I’ve been thinking about effective (and defective) e-mails
This morning I reread a helpful blog from Well Said’s CEO, Darlene Price. Her subject line, “STAND OUT IN THE INBOX: Writing Emails That Get Results,” delivered on its promise, which is nothing new for Darlene. The first of five best practices suggested by the communication coach: “Make the subject line clear, specific, and actionable.”…
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Charisma breeds success
Some people walk into a room and all heads turn. When they begin to speak, people are mesmerized. They instantly gain respect and trust. In a word, they have charisma, one of the most desirable and enviable qualities in the world. What is charisma? It’s hard to define, but it is many things, such as…
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What Donald Trump and The Noosh Have in Common
I’ve been thinking about Donald, God, Goofy, and 10. Someone said, ‘The difference between God and Donald Trump is that God knows he is not Donald.’ If God Almighty is the all-knowing judge of all mankind, Mr. Trump seems hell-bent on usurping the bench, declaring everyone else wrong and stupid in oft-ungodly terms. Recently, after declaring…
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A great sense of humor makes great sense
We’ve all heard that “laughter is the best medicine.” It makes people happy and links us together. Humor and laughter strengthen our immune system, boost our energy by destroying boredom and keep stress at bay. Humor is equally beneficial at work, as it increases creativity, enhances communications, builds morale and minimizes workplace conflicts and tension.…