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Paint the Ceilings
I’ve been thinking about pizza, ceilings, and what we want from airlines and caregivers. I am a frequent flier, United 1K, in the interest of full disclosure. Last week, I was chatting with a fellow passenger who holds the airline’s highest status—Global Services. You can guess what two road warriors who’ve endured a hundred thousand…
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The Key Word is Strategy – and it Will Stimulate Clinical Service Design
With the pressure continuing to mount to design a range of clinical services for pharmacists, i2P advises that you need to design each type of service using a basic architecture and strategy. This will unify your approach and make it easier to communicate your concept to other health professionals and potential patients. This approach for…
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Emoji Power and Pharmacist Communications
Recently I noted a comment published in a pharmacy online blog that criticised the way pharmacist written communications were delivered to aboriginal communities and referred specifically to the lack of images to relay concepts or specialised components of information. Not having a lot of experience in this area I reflected about what I did know…
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Customers feat on great service
How much would you pay for an egg? Fifty cents? Two dollars? How about $6,000? That’s how much it cost one restaurant in Newport Beach which refused to honor a customer’s request. Not through legal action, or any formal process. Rather, it represents the lost business that eatery suffered – because of one egg.…
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Why Large Pharmacies Must Develop
Traditionally, when pharmacists reach a mature point in their business and practice development, they have looked to increase their success by adding a new pharmacy to their collection. And sometimes more than two pharmacies, expanding to the legal limit of five or six (or even more using creative investment practices). While the gross profit capacity…
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Choice gives us the tick of approval
I guess we have arrived at last! Our professional expertise has been approved by Choice magazine – a publication which has been fairly critical of us over the years. Even made the front page of some pharmacy newsletters. But hold on………the tick of approval has nothing to do with our professional expertise, our role in…
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Novel mHealth app detects depression
Passive app requires ‘no effort on the part of the user’ Feeling down? Your smartphone will most likely know before you or your doctors do, after a recent study showed promise for an mHealth app that detects depression and monitors at-risk populations. Researchers at Northwestern University’s department of preventive medicine have developed a novel mobile…
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Pharmacy as a Diabetes Information Resource – Really?
AccentHealth collected data in the US through an online survey conducted over a single week, to give a snapshot of where, and from whom, information on diabetes and advice was obtained Participants responded via AccentHealth’s national, online panel of network viewers, and the survey yielded 520 respondents who were at least 18 years of age,…
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The Gap Report & Its Opportunities
Self Care has been a platform of the Pharmaceutical Society of Australia for as long as I can remember. It is good that it is at last receiving government recognition, particularly as it so easily fits a platform of patients taking responsibility for their own care and that the education required for patients is a…
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New Study Creates a Guide for Pharmacy Clinics
As pharmacy moves slowly into the provision of clinical services, their design and delivery through specialised clinic formats will be a major consideration. Growing incrementally in need, primary health care is a traditional area for pharmacy that needs to build to a provider status. A study published in The Lancet, could help because it has…