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Life is what you give back
A son and his father are walking in the mountains. Suddenly, the boy falls, scrapes his knee and screams, “AAAhhhhhhhhh!!!” To the son’s surprise, he hears his voice repeating, somewhere in the mountains, “AAAhhhhhhhhh!!!” Curious, he yells, “Who are you?” He receives the same answer, “Who are you?” Angered at the response, he screams, “Coward!” He receives…
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The Start-Point for Community Pharmacy Clinical Services – The Walgreen Model
There is no doubt that when an individual undertakes fitness training they measurably do better if they have a fitness coach supervising the process. And it works even better if there is some form of reward attached when goals are reached. Jenny Craig weight loss programs would not have the success they have had without…
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Step out of your comfort zone
A few weeks ago daredevil Nik Wallenda walked – untethered – atop Orlando’s 400-foot high Ferris wheel – as it was spinning. This is the same guy who traversed a tightrope stretched across the Grand Canyon, Niagara Falls and between two Chicago skyscrapers. In an interview he said he wants to be an inspiration for…
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Walmart Is Rolling out a Primary Health Care “whole of store” Concept
It’s not just pharmacy expansion that US retail giant Walmart is changing the face of, but the entire scope of primary health care. This brings them into direct conflict with medical centres and given the massive resources and scale of operations, they are in a position to alter the primary health care market significantly and…
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Pharmacy Needs Education & Training – Who will fill this need?
I recently read an article on leadership in the Harvard Business Review where a distinction was made between training and education and a view that educational establishments collectively over-invest in education and under-invest in training. Typically, higher education prizes knowledge over skills. This produces knowledgeable leaders and managers while training and skills go to those…
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Marketing Focus: 1. Dunning Kruger Effect 2. Modern Retailing 3. A Sustainable World
That explains a lot! Australian Labor Party (ALP) political heavy-weights Bill Shorten, Tanya Plibersek, and Penny Wong appear to have at least one thing in common. They each exhibit the characteristics of the Dunning-Kruger Effect. It is not an affliction that is limited to politicians and politics. Some business owners and marketers (along with their entities,…
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Pharmacy Nemesis Roger Corbett – Back to the Future
Influential shareholders of Woolworths are seeking to invite Roger Corbett, the nemesis of Australian pharmacy, back into the fold as chairman. They say: “Woolworths needs a circuit breaker. Given the way Woolworths has lost direction and given the loss of shareholder value, there needs to be accountability – what’s needed is a circuit breaker to sort out the…
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“Miswanting” –A relevant word for the pharmacy profession
Recently, I stumbled over an unusual word that I have now added to my vocabulary. That word was “miswanting” – a rather poignant word from the world of psychology. It is a word used to describe the human tendency to desire things that make us unhappy, and to shun things that fulfill us. Psychologists have…
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The four rules of customer engagement in pharmacy
In the face of today’s ruthless challenges, that are happening at the speed of light, pharmacies have had to impulsively adapt in order to reduce their losses. Napoleon was asked why he was viewed as such a great strategist. His said, “We engage and then we see.” Sadly, most pharmacy teams are disengaged from their…
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PBS Co-Pays…Come out Swinging!
When something does not make sense and defies commonsense and logic- then it is political. The decision to enable pharmacists to discount the PBS co-pay by up to $1.00 is one such decision. The logic is that it will create more competition, but the reality is that it will cause erosion to the profit base…