-
Pharmacy in the Home (PIH) – Designing Your Future Direction
This is a project that has finally gained traction with community pharmacy leadership. As a reference exercise, i2P plans to condense its knowledge of PIH projects and deliver this content to readers, spread over a number of articles. The necessity of the project is self evident when you consider age demographics of the Australian population.…
-
Ageing Population Chronic Illness Requires Integrated Care – That Requires Pharmacist Independent Prescribers
Australian pharmacists and their leadership organizations have historically been seen as conservative and slow to adapt to changing health care needs. Much like other Western economies, Australia is grappling with an aging population burdened with a range of chronic illnesses, which translates to high health care costs. Pharmacists have recognized this issue for over 20…
-
Pharmacy Anywhere – A System for Pharmacy Enhanced Primary Care
It is now well over 20 years ago that i2P proposed that community pharmacy develop a system we titled “Pharmacy-In-The-Home”. The reason for such a proposal was because of the predictions for an ageing population demographic, expanding and potentially reaching a figure of 28 percent of total population. We argued that an ageing population would…
-
Self-Care….A Perfect Fit with Community Pharmacy
The concept of Self-Care as a tangible health tool has been formally recognised by Australian community pharmacy since the 1970’s. It’s original introduction was generated by the Pharmaceutical Society of Australia (PSA) through a set of information fact cards written in a patient-friendly format that formed up as a suitable reference point for pharmacists and trained…
-
Bypass the AMA if Collaborative Ventures are Required for Unmet Patient Needs
It is becoming apparent that the medical profession leadership has clearly “lost the plot” in direction-setting, patient engagement and collaborative health when you analyse statements attributable to AMA leaders at their recent national conference. Cries that GP’s feel “under assault” through pharmacists encroaching into “their” territory of vaccinations and sick certificates, with no mention of better…
-
Encouragement Unleashes Potential
Thomas Edison’s teacher said he was a poor student. His mother was furious at that characterization and took him out of school and taught him at home. Edison gave this account of the incident in an interview published on Nov. 29, 1907: “One day I overheard the teacher tell the inspector that I was ‘addled’ and it…
-
Marketing Focus – 1. IT’S TIME – TO GET SERIOUS ABOUT SERVICE 2.CONNECTED, NOT ENGAGED – COULD BE OUTRAGED 3. ELASTICITY-PRICES: DEMAND OR LOYALTY? 4. CUSTOMER SERVICE SKILLS UNSHACKLED
1. IT’S TIME….TO GET SERIOUS ABOUT SERVICE Key takeouts from the proceedings and revelations of the Australian finance sector Royal Commission are that the conduct of, “Customer First,” and similar service initiatives is superficial, lacks delegated authority for front-line providers to deliver the promises, and is not reflective of a true, underlying corporate culture of…
-
The Medical Profession Leadership – Is Their Pharmacy Rant a cry for a Direction?
The medical profession has always promoted itself as being the leading health modality with all other health formats and modalities being inferior. It has reinforced that vision through the lens of adopting power politics as its primary marketing strategy. This meant that instead of being respectful and gaining the collaborative support of all other health…
-
Perseverance pays off
The popular Academy Award nominated movie “Darkest Hour” has brought a lot of attention to former British Prime Minister Winston Churchill recently. It’s also brought a lot of attention to Gary Oldman, who won the Best Actor Oscar for his portrayal of Churchill. According to biographers, Churchill did not have the happiest of childhoods. Neglected…
-
Pharmacy Professional Services – the Willingness to Pay
A recent study published by ScienceDirect discusses values of pharmacy professional services and the willingness to pay by consumers. The study was based on literature reports that specifically noted a willingness to pay a community pharmacist and had value established using the method described as Contingent Valuation Method (CVM). Some analysts have used the study…