-
Onboarding – a Key Word to Learn for Your Future Profitability
In planning resources for a pharmacy I often pose the question: “Which of the two resources of staff and patients is the most important, and what must be budgeted for first?” Seems a bit of a rhetorical question and if you answered “patients” both times you are technically wrong. If you do not have a…
-
The Starting Points for Change – Education and Cultural Adjustment
Most people working in community pharmacies recognise that there is a need to change. But the change needed is so broad that the starting point remains hidden. What needs to be changed? How do we achieve change? And how do we go about it? The essential starting point is a progressive change in culture and…