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Patient Engagement Involves a Knowledge Exchange
Knowledge exchange occurs when a clinical pharmacist uses best evidence to inform a patient on which direction to take to create a good health care outcome. Knowledge exchange is about sharing knowledge freely to make a difference in health outcomes for patients. During the knowledge exchange the pharmacist uses mentoring processes to act firstly as…
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Patient Engagement is Patient Management and Customer Conversion
How often do you openly engage with a patient, particularly when you have a busy dispensing schedule under way and the order in your day is rapidly becoming “disorder”. Eyes averted, you bend your head to avoid eye contact, because that would extend patient engagement, and with that, your day suddenly just deteriorated a shade…
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Rite Aid has the Rite Pharmacy Model for Australia.
It’s nice to have your own research confirmed elsewhere in the world of pharmacy. i2P have long been talking about a “whole of pharmacy” approach to delivering clinical services. Every single aspect of a community pharmacy must dovetail, one with the other so that there is a sustainable effect for the whole. Core Business =…
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Lifestyle medicine – the right idea at the right time
Eat well, stress less, move more and love more……these four simple principles of lifestyle changes have been shown to be of significant benefit in the management of chronic disease risk, influencing ageing and reducing health care costs. Speaking at the Personalised Lifestyle Medicine Institute’s Thought Leaders Consortium in Seattle, Dr Dean Ornish, President of the…
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Pharmacy by Design – Reinventing the Dispensary
Recently, we published some work (Pharmacy by Design) carried out by some US design researchers that involved pharmacy design basic research. The company, which is called Nurture by Steelcase, conducted research over a number of differing pharmacy settings and came up with a number of principles that held true for a pharmacy in all those…
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2015 – a New Year Breakthrough
We are at the end of another tumultuous year. As I write there is a hostage negotiation under way in the Lindt chocolate cafe in Martin Place in Central Sydney CBD. It’s hard to concentrate and we are certainly living in more violent times. Who knows – this time next year we might be giving…
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Medicines That Matter – Drug Schedules Administered by Pharmacists
It’s taken a long time for pharmacy proprietors and their leadership body to take a good look and this sector of medicines and actually do something with it. But at least it is being reviewed and that has to be a plus. Another sector, with only a handful of scheduled items within it is the…
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Important Breakthrough in Clinical Room Design
Research has shown that clinical services can be inhibited in pharmacy in the introductory phase of development if the elements of good marketing and management are missing. Marketing is a “communicator” element and the technique of telling a story that communicates the new culture of pharmacy is extremely important. Services are like products and have…
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Own Your Own Work to Build Patient Trust
We now live in a world of science that most of us did not know or even understand when we finished our studies within pharmacy schools at various universities around Australia. Unfortunately that science is now tinged by corruption of evidence by Big Pharma and skewed to an extreme by medical skeptics seemingly supporting orthodox…
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A Pharmacy Industry Model
Celesio is a leading international wholesale and retail company and provider of logistics and services to the pharmaceutical and healthcare sectors. It is a German company with headquarters based in Stuttgart. The proactive and preventive approach ensures that patients receive the products and support that they require for optimum care. With some 39,000 employees, Celesio…