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Outreach Services are Drivers for Clinical Services that can Expand Market Share
This article is the last in an article series attempting to summarise a focus for community pharmacy direction using an outreach Pharmacy-in-the-Home program as a driver of future directions. We have identified two main demographics as being the driving forces – the ageing population and a younger time-poor demographic who have in their charge young…
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Make The Call To Improve Phone Skills
The world is getting smaller every day. Thanks to advances in technology, we can be connected to points around the globe in seconds through our computer or telephone. We can even be on the other side of the world almost in person in a matter of seconds. Businesses can easily reach people and places that…
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Guardrails – Why they Need Continual Analysis and exist with a Balanced Direction
Guardrails “A large, freshly-paved parking lot has no boundaries. You can drive in any direction, free to speed to your destination. But once there’s more than a few cars driving, traffic stops. It’s too risky, there are too many uncertainties. A car could come at you from any direction, and so we crawl. Flow is…
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For Future Growth & Stability – Add an Advisory Board
Pharmacy Practice requires a clearly defined infrastructure (physical and conceptual) before the product of a pharmacy practice can be delivered. Since the bottom of the last pharmacy business cycle in 2012 there has been a general realisation that pharmacy culture must change to a new paradigm and deliver a new end product – but a…
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The Formal Documents Required for a Functioning Pharmacy Business
Many pharmacy businesses (even some of the larger variety) often do not conduct important aspects of their business by having basic contracts/agreements in place for each activity. You do not have to be a legal expert, when often all that is required is an exchange of letters confirming details of your mutual discussion and your understanding…
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Quality of Leadership Can Make or Break a Business
The success of a business truly lies with the people who work in the business. However, how a team performs is generally a direct result of the ability of their leaders to lead. It has been said that team members will treat customers in the same way as leaders treat their team. It’s unfortunate that…
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2015-16 Budget Summary – How it May Affect You!
On 12th May 2015 the Federal Budget was delivered. Although there is much water to pass under the bridge until any legislation is passed, there are a number of taxation proposals that if legislated, will benefit you over the coming years. That said, the majority of the proposed changes will only affect those businesses whose…
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Unprecedented Attacks on PGA Post-ANAO Report
“Australian pharmacy is in a death throe whether you are an accredited consultant or a community pharmacist and the PGA has been the spectacular lobbying body that has brought us to this point.” This is just a sample of one of the many comments currently circulating since the publication of the ANAO audit report after…
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Doctor Groups and CHF Deliver Collective Criticism of Pharmacy
About forty years ago I found myself in a vigorous debate with Greg Haines, the pharmacy historian. He made the claim that pharmacy had never initiated major changes to its professional foundations and that such change had always been initiated by the medical profession, or the government or both in unison. These days when doctors…