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Consumer Perspective in Service Design Innovation
Take the patient’s perspective when designing a new service model. Or, using the current “buzz” phrase, you need to become “patient-centred”. Some of the best innovations are brilliant in their after-the-fact simplicity. Take the US-based Minute Clinic. We all know “an ounce of prevention…” yet most of us still don’t go to the doctor for…
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Self Care – Its Time Has arrived With Positive Health Outcomes by Design
Wishing vs. doing By giving people more ways to speak up and more tools to take action, we keep decreasing the gap between what we wish for and what we can do about it. If you’re not willing to do anything about it, best not to waste the energy wishing about it. Seth Godin Self…
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Health Insurance-get involved
With all the debate over co-payments for doctor’s visits and PBS prescriptions it is easy to lose sight of the primary issue of a sustainable and affordable health system. While pharmacists begin to sort out the business model that will sustain them over the next decade. the consideration and problems involved as to what level…