-
The Desensitised Culture
It’s time for a new prescription The community pharmacy is fighting to survive amid aggressive price disclosures, high expenses and pressures from wholesalers. Yet, the treatment of slashing costs and pushing discounts only focuses on the symptom of financial turmoil, rather than treating the root cause of the problem. The financial turmoil facing the pharmacy…
-
Caring as a competitive advantage
It’s 3:28am and our teething daughter’s fever is raging through her shivering body. Her cheeks burn red and our hearts burn with desperation and hope.My tearful wife gives our baby some medicine, and I hear her silent prayers caress every drop entering our sick baby’s mouth. ‘I hope this will help you, sweetheart.’ What was…
-
It’s time for a new prescription
The community pharmacy is fighting to survive amid aggressive price disclosures, high expenses and pressures from wholesalers. Yet, the treatment of slashing costs and pushing discounts only focuses on the symptom of financial turmoil, rather than treating the root cause of the problem. The financial turmoil facing the pharmacy industry is a symptom of a…
-
The Hidden Costs of Pharmacy Staff Turnover
When we talk about high staff turnover, we know that there is a loss factored to losing staff but the problem is that it is elusive. You don’t really feel its’ direct effects in the cash register. It’s a hidden cost, something that is not completely tangible, other than the costs paid to recruitment companies…
-
The Value Of Free Pharmacy Consultations.
There is nothing as frustrating as a patient asking for a pharmacists advice to then walk out empty handed as though all you had said was worthless. In an industry where time and profits have become scarce, pharmacists don’t need the extra waste of time if their is no direct sale. After all, many pharmacists…
-
Pharmacy has lost its chemistry
The pharmacy profession has lost its chemistry, it has become pharmacy against pharmacy until the cheaper more aggressive one triumphs against the other. The consequences of losing our chemistry is that we are no longer afraid of destroying the lives of the pharmacy next door, because they are looked at as a business and business must…
-
Newcastle Conference will Feature Solutions for Pharmacy
Editor’s Note: Crunch time is coming up fast with Location Rules now firmly being investigated as to relevancy. i2P predicted this event in the year 2000, but we were three years out. We expected it to happen in 2012. We also said that when pharmacists were worn down with a massive workload and a minimal…
-
Book Launch – “A Prescription for Pharmacy”
Editor’s Note: Mouhamad Zoghbi is a nurse by profession, has two siblings who are pharmacists and is married to a pharmacy assistant. He is also a medical representative for a global drug manufacturer. He has just written and published a book titled “A Prescription for Pharmacy”. As its’ title implies, pharmacy may be a sick…
-
PSA15 – It’s now or never
The Pharmaceutical Society of Australia PSA have created a fresh new concept in pharmacy conferences which incorporates the best of previous conferences such as the CPExpo and PAC into an innovative new conference named PSA15. Joe Demarte the newly appointed president of the PSA began by saying that Australian pharmacy is undergoing unprecedented change, our…
-
The four rules of customer engagement in pharmacy
In the face of today’s ruthless challenges, that are happening at the speed of light, pharmacies have had to impulsively adapt in order to reduce their losses. Napoleon was asked why he was viewed as such a great strategist. His said, “We engage and then we see.” Sadly, most pharmacy teams are disengaged from their…