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Planning for Uncertainty and Anxiety
To say that pharmacy began the current fiscal year with a high level of uncertainty – a major contributor to anxiety levels – is to state the obvious. Every person working within the pharmaceutical industry has been affected, with employed pharmacists complaining about the poor incomes they receive and fresh reports of a potential for […]
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Design Thinking- What it is
Design thinking is not new but it has been evolving more rapidly since 1960 as a valid management process described as: * A unified framework for innovation * An essential tool for simplifying and humanising It has evolved by appropriating many of the best tools and techniques from creative fields, social and computer sciences. Design […]
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Health Self Service in Kiosk Format
Self service through health kiosks has had a presence in Australia for at least 15 years, but it does not seem to have a high profile in the pharmacies in which it is promoted. Possibly because it is viewed as a “no win” situation because it is rarely used to generate a new revenue stream […]
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Patient Navigation – An old-new Opportunity for Pharmacists
i2P has commented before that community pharmacy has (and still is) the epicentre for primary health care. In many ways it was the original patient-centred home and it had a market share approaching 70 percent in the mid to late 1970’s when it was first surveyed. The entry point to primary health care within community […]
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The Opportunity Cost of Waiting
A recent report published by Harvard Medical School highlighted the following patient cost in attending a medical appointment:Total time involvement….121 minutes; which broke down to Travel time….37 minutes and Clinic time……84 minutes. Within the clinic time segment, only 20 minutes was spent with the doctor. Those figures, extrapolated to represent the entire US population amounted to […]
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Vaccine Maniacs are in Charge – Time to Move on Them
New vaccines will permanently alter human DNA Why is the government so maniacal about injecting vaccines?By Jon Rappoport Consider this article in light of the accelerating push to mandate and enforce vaccination across the planet. The reference is the New York Times, 3/15/15, “Protection Without a Vaccine.” It describes the frontier of research. Here […]
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What are you Competing on?
The profession is going backwards. Seth Godin has obviously attended APP16…..here’s his latest and it’s so timely as many pharmacists try and emulate the yellow box method. What are you competing on? It’s pretty easy to figure out what you’re competing for—attention, a new gig, a promotion, a sale… But what is your edge? In […]
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Increase Safety Checks as Pharmacists Prepare to Leave Dispensaries
With the introduction of automated dispensing systems new safety factors appear as the pharmacist has to interface and change work-flows between dispensing assistants and the patient. And that takes place after a complete refit of the dispensary to accommodate the new robotic equipment and its impact on work-flows. Because of the pressures on the pharmacist […]
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The Lessons From History – From Someone Who Has Lived It
Two weeks ago we published an article called Make the Right Turn at the Next Crossroads . It was based on a story written by a senior US pharmacist named Truman Lastinger and published in the US magazine, Drug Topics. Because Truman Lastinger and I are of similar vintage I could strongly identify with the period […]
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RFID Is a Basic Step Towards Specialist Goods & Services Success
Specialist Retailers like Rebecca Minkoff are benefiting more from service and supply chain agility. Australian specialist pharmacies lag well behind. Today, consumers are more informed, empowered and demanding. As the line between the physical and digital worlds blurs, retailers must differentiate themselves to drive customer loyalty. That means delighting customers and patients beyond expectation while getting […]